FAQs
Frequently Asked Questions
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What is Viral Flow?
Viral Flow is your go-to source for discovering the latest and most buzzworthy products all in one place. Our mission is to keep you connected with what’s new and exciting by offering a curated selection of the most talked-about products that meet our high standards for quality.
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How long does shipping take?
Shipping times typically range from 7 to 15 days. Our network is designed to get your order to you as quickly as possible, with regular updates along the way.
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Do you ship internationally?
Currently, we ship within the USA and select locations in Europe. We’re actively working on expanding our reach, so stay tuned for more updates!
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What is your return policy?
We accept returns only if the item arrives damaged or defective. If this happens, please reach out within 14 days of delivery to initiate a return. Items must be unused, in original packaging, and unaltered to qualify.
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How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. Use this to check the status of your delivery on our tracking page in the main menu.
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Can I cancel or modify my order after placing it?
Orders can only be canceled or modified shortly after being placed. If you need to make changes, please contact our support team as soon as possible.
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What should I do if I receive a defective or incorrect item?
If you receive an item that’s defective or incorrect, please get in touch with customer support right away. We’ll guide you through the return process and make sure you receive the correct item or a refund.
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Are there any additional shipping charges?
Shipping is included in your order price, but please be aware that any applicable customs duties or taxes are the buyer's responsibility.
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How can I contact customer support?
You can reach our customer support team through the contact bubble on the lower right side of your screen. We strive to respond to all inquiries as quickly as possible.